Help
Most questions are answered below. For anything else, press Ask at the bottom right of any page: the Inkflow assistant answers questions about writing, rating, exporting, videos and plans, any time.
Where things are
- Write your first chapters free Three chapters, no card.
- Plans and prices Monthly plans, the audiobook and the editor report.
- Terms and refunds What you own, and when a refund applies.
- Privacy What we keep, and why.
Questions about plans and your work
What happens when I hit my chapter limit?
Your existing work is always safe. You just can't create new chapters until you upgrade. All your data remains accessible.
Can I switch plans later?
Yes! Upgrade or downgrade anytime. An upgrade takes effect as soon as its payment goes through. Downgrades take effect at the end of your billing period.
What counts as an "AI word"?
Any text generated by the AI assistant counts toward your limit. This includes chapter drafts, pipeline suggestions, and autopilot output. Your own typing doesn't count, and nor does a manuscript you import. Review and edit checks do not use your writing words: only text Inkflow writes or rewrites for you counts. On a paid plan the allowance resets when your monthly payment goes through, and unused words do not carry over. The free allowance is one-off and does not renew.
Is my work secure?
Your books are stored with row-level security, so no other customer can see them. Your work stays yours: nothing is ever sold, and everything is kept in house. To write for you, the text you submit is processed by our AI providers, which is how the writing is generated. A small number of Inkflow staff may check work for quality control, and to make sure it meets our content rules or to fix a problem you report; each check is recorded. Section 5 of our privacy policy has the details.
Can I export my books?
Yes. Every plan, the free one included, downloads Word, EPUB, and a print-ready page you can save as PDF; the free plan downloads its three chapters. The KDP paperback interior and the cover PDF come with a paid plan. Your writing is always yours.
Are the EPUB files checked?
Yes. Our EPUB builder is tested with EPUBCheck, the official EPUB validator, on every release. Each store still runs its own checks when you upload.
Do prices include VAT?
Prices include any VAT; nothing is added at checkout.
We are an organisation. How can we pay?
Single orders are paid by card at checkout. For subscriptions and repeat orders, care homes, councils and businesses can ask about paying by Direct Debit or standing order: use the organisation request form.
Talk to a person
Email inkflowmail@gmail.com and a person replies.